To Whom It May Concern,
On the evening of October 17, 2013 my 9-year-old daughter and I showed up at Pet Supplies Plus in Adrian, MI about 45 minutes before closing. She had pulled together all of her recent birthday money and savings and had about $36 with her. She was a girl on a mission to buy a hermit crab.
I have no idea how she became so fascinated with hermit crabs or why she wanted one so badly, but she’s talked about it for years. When the time arrived she was beside herself! It was important to her that everything be just right…
There were 3 people working (that we saw) during the time we were there. They were helping the other customers with their expensive purchases of exotic reptiles and massive bags of specialty dog food. They were cleaning up and feeding the animals and generally getting ready to close up shop for the night.
Despite the late hour and their obvious busy-ness each of the three took the time to say hello, ask us if we needed anything, answer our questions and – most important – smile at my little girl who was near-bursting with joy.
My girl had to examine every crab. Every. Single. Crab. Then she had to go see which extra shells were available. Then she was back to examining the crabs again so she could compare which crabs “matched” the extra shells. It was crucial that she choose exactly the right one, you know!
Once she picked out her favorite we needed food and salt water conditioner and a heat lamp and all the things you need to provide comfort to the Most Important Crab In The Universe.
The employees at the store answered every question with patience and kindness. They explained about being aware of cold air vents and windows that are too sunny. They showed all the different kinds of food and provided a print-out of what kind of treats my daughter could give her pet. They offered their advice on which products and brands were superior, which items could be skipped over by a child with limited funds and suggested that some things would be nice for her crab to have (including a crabby friend or two) but that those could wait a while until she had earned some more money.
They never rushed her. They never spoke down to her. They understood that she (not I) was the customer and they treated her with the utmost respect, never once giving any indication that they were annoyed to be helping a (child) customer at such a late hour who was, obviously, not going to be a big spender.
They earned our loyalty!
Thank you for hiring men and women of such character. They helped the most precious person in my world find her new special friend and I can promise you that no crustacean in the world will be more loved or better cared for than Henry The Crab!
A Mama in Michigan
This experience ties in beautifully with today’s October Daily:
Day 19: “Write about something you believe in. It can be anything at all!”
I believe in the importance of recognizing a job well done! I think there is something in human nature that is quick to complain when things go wrong but, when everything goes right, we don’t notice because, “that’s the way it’s supposed to be.”
But the reality is that things don’t go right unless everyone is playing their part to the best of their ability. When we are treating one another with respect and love, working hard, acting in an honest and worthy manner… then everything goes right (usually). It doesn’t “just happen.”
So when things work out beautifully; whether it’s a fantastic meal at a restaurant, good service in a store, a class that is productive and educational, a lecture that is inspiring…. the person or people who made that happen should be thanked and rewarded for a job well done.
Are you, too, seeking to save the earth, promote world peace and raise productive citizens without expending too much effort?
Why not follow LazyHippieMama on WordPress, by email, Facebook or Twitter to get all the updates.
If we work on our goals together, they may be a little easier to achieve!